Colemans Office Supplies Ltd
Terms & Conditions
1.INTERPRETATION
1.1 In these conditions unless the context otherwise permits:-
“Authorised Representative” means a person whose title is that of Director or Managing Director or a person who holds the office of director.
“Consumer” shall mean any natural person who in the contract with the customer is acting for purposes that are not related to his trade, business or profession.
“Customer” means the person, firm, company, entity or organisation with whom Colemans contracts for the sale of Products and/or supply of services.
“the Conditions/these Conditions” means the standard terms and conditions of sale set out in this document or such replacement standard terms and conditions notified to customer as are in force at the date of the contract and which at that date appear on Colemans web site at www.Colemansofficesupplies.co.uk and/or which are available on request at Colemans principal trading address at Unit 8 Hiron Way, Budbrooke Industrial Estate, Warwick, CV34 5WP.
“the Contract” means any contract for the purchase and sale or other supply of products and/or the supply of Services by Colemans to a customer.
“Electronic Means” means any electronic means including without limit on the web, by EDI or XML, or Inside Line.
“Colemans” means Colemans Office Supplies Ltd (registered number 3655337) with its registered office at Unit 8 Hiron Way, Budbrooke Industrial Estate, Warwick, CV34 5WP.
“Products” means any products (including, for the avoidance of doubt software and instalments of the products or any parts of or for them) sold by Colemans to a customer.
“Services” means any services supplied by Colemans to the customer.
“Special Order Products” shall mean Products that are classified in Colemans current comprehensive product listing as special order products or have been ordered specifically by Customer or configured to Customer’s specifications.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 The Conditions shall apply to sales of all Products including Special Order Products ordered for shipment to or within the UK mainland. Colemans reserves the right to apply supplemental or other terms for Products to be shipped by Colemans outside the UK mainland.
1.4 Without prejudice to the application of these conditions additional and more detailed terms may apply for certain Products and suppliers including specific terms applicable to special prices offered by suppliers through Colemans (“Special Terms”). These Special Terms will be made available on Colemans web site www.Colemansofficesupplies.co.uk. The Special Terms may oblige the Customer to comply with certain requirements including but not limited to (i) the sale of Products only to specifically named end-users; (ii) the disclosure of end-user information to Colemans and its suppliers for the purpose of end-user verification; and (iii) the submission of copies of end-user invoices, end-user purchase orders or end-user shipping documents to Colemans and its suppliers. Subjects to the Special Terms applicable for the individual suppliers and Products, non-compliance with the Special Terms may entitle Colemans and/or its suppliers to reclaim and invoice the Customer in full for all discounts, rebates and other special price conditions granted to the Customer under the special price. It is the Customer’s responsibility to be aware of adhere to the Special Terms as current from time to time. By ordering Products at special prices offered through Colemans the customer agrees to be bound the applicable Special Terms.
2. BASIS OF THE SALE
2.1 All contracts between Colemans and a Customer shall be governed by these Conditions (and, where applicable, any other terms and conditions pursuant to Clause 1.3 and/or Clause 1.4) to the exclusion of any other terms and conditions not accepted in writing by an Authorised Representative of Colemans including without limit any terms on or referred to in any Customer purchase order. In the case of orders placed by Electronic Means which refer to any terms and conditions of the Customer Colemans automatic taking on to its system of such order shall amount to a rejection of the Customer’s terms and conditions and an offer to supply the Products ordered on the basis of these Conditions. No variation to these Conditions shall be binding unless agreed by letter signed by an Authorised Representative of Colemans. It is the Customers responsibility to be aware of the Conditions as current from time to time but Colemans will use best efforts to notify Customer of any material changes to the conditions before they become applicable. In addition to any acceptance of these Conditions by signing Colemans account application form, the Customer’s acceptance of these Conditions shall also be made (in respect of the first contract and all subsequent Contracts) either by (1) Customer providing a purchase order to Colemans or (2) Customer accepting Products or Services from Colemans whichever occurs first.
2.2 No employee or agent of Colemans other than an Authorised Representative has any authority to make any representation at all concerning Products or Services and an Authorised Representative has no authority to make such representation other than by letter (an “authorised representation”) and accordingly Customer agrees that in entering into any Contract it does not reply on any authorised representation and Customer agrees it shall have no remedy in respect of any authorised representation (unless made fraudulently).
3. CUSTOMER IDENTIFICATION
3.1 In placing an order including by Electronic Means Customer may utilise one or a combination of account name, account number and other forms of identification including password or other code issued to Customer (together and individually ”Customer’s Identification” or “Customer Identification”).
3.2 It is the Customer’s responsibility to keep the Customer’s identification confidential. Customer has the sole responsibility for its Customer Identification. Customer shall immediately inform Colemans in case of loss of password or in case of any abuse or attempted abuse of Customer password or other Customer Identification. Customer agrees that Customer is entirely responsible for use of Customer’s Identification and that it is Customer’s responsibility to have in place security measures and procedures to ensure use of its Customer Identification only by authorised personnel for authorised purposes.
3.3 Customer agrees that Colemans is entitled to rely absolutely on any orders placed on Colemans which have utilised Customer’s Identification and to deliver as directed by such orders and to invoice and be paid in respect of such orders.
3.4 Customer agrees that any order placed on Colemans including Electronic Means mentioning or utilising Customer’s Identification is a valid and binding purchase order.
3.5 Customer acknowledge that Colemans cannot guarantee the security of the Internet and the possibility of interception or corruption of data transmitted from Customer to Colemans using correct Customer Identification, and that Colemans is nonetheless entitled to rely on data transmitted in the form it is received at Colemans.
4. COLEMANS INFORMATION
4.1 All Product pricing, description, availability and related information (“Information”) provided by Colemans, in any form, is the property of Colemans or its suppliers. Colemans hereby grants Customer a limited, non-exclusive, non-transferable license to use the Information for its internal use only for the purpose of Customer’s purchases and sales of Products sold by Colemans to it. Colemans shall be entitled to stop the provision of Information at any time without notice. Customer agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any of the Information or utilise the Information for any purpose except as permitted herein. Colemans makes no warranty, either express or implied on the Information or its accuracy. All Information is provided to Customer “as is.” If Colemans provides Information to Customer by Electronic Means, Customer agrees to update to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any of the Information or utilise the Information for any purpose except as permitted herein. Specifically but without limitation Customer is not entitled to utilise Information for any purpose other than in the normal course of business of a reseller and is not entitled to use, reproduce or display the Information in any way, which in Colemans opinion; (1) would enable it to be identified as information obtained from Colemans (2) would enable comparison of the Information with other suppliers’ information relating to products or (3) could be damaging to Colemans business interests.
4.2 Colemans agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any Customer sensitive information or utilise such information for any purpose if Customer has notified Colemans in writing that it is confidential.
5. ORDERS AND SPECIFICATIONS
5.1 The Customer shall be responsible to Colemans for ensuring the accuracy of the terms of any purchase order.
5.2 Colemans reserves the right to make any changes to the Contract due to changes in the specification of the Products which are required to conform with any applicable safety or other statutory requirements. These changes will be duly notified to the Customer. The Customer cannot cancel or reschedule the Contract provided the changes do not alter the material terms of the Contract. For other types of changes, the possibility of cancellation will be subject to Colemans discretion and conditions.
5.3 Colemans is under no obligation to accept the withdrawal of an order or the cancellation of a Contract which has been accepted by Colemans. If Colemans agrees to accept the Customer’s withdrawal of any order or the cancellation of a Contract such agreement will only be effected by means of letter, fax or email signed or sent by an Authorised Representative of Colemans.
5.4 Notwithstanding any other terms of these conditions it is agreed that the provision or display of Product pricing and other Information (as defined in Clause 4.1) by Colemans to Customer does not amount to an offer by Colemans to sell such Product at that price or on any other terms. Supply of such Information is only an invitation to treat. An order by the Customer for Products or Services shall be the offer.
5.5 In the case or orders placed by Electronic Means only, notwithstanding any acceptance by Colemans of any other for any Product, if there has been a material or obvious pricing error by Colemans, Colemans shall be entitled within 30 days of its acceptance of such offer to either invoice the Customer for the Customer’s true list price (not exceeding the prevailing market price at wholesale level) of the Product at the date of order or, it the Customer shall prefer, collect the Product at Colemans expense and credit the Customer for any charges (e.g. price and freight) invoiced by Colemans.
5.6 Orders for direct shipment to Customer’s customers or Special Order Products may require prepayment and will be subject to additional fees.
6. PRICE OF THE PRODUCTS
6.1 Subject to the provisions of Clause 5.5 and Clause 6.2:-
6.1.1 Prices for Products in Colemans stock ready to be shipped will be established at the time the order is accepted by Colemans.
6.1.2 If the Customer places an order for Products not in stock at the time of order (a Backorder”) or the Customer places an order for scheduled delivery, such orders shall be irrevocable and the price for such Products shall be the price established at the time the Backorder or scheduled delivery is accepted by Colemans.
6.2 Notwithstanding any of the foregoing Colemans reserves the right to increase its prices after acceptance of an order due to an increase in its supplier’s price to Colemans or an increase in direct coasts of which Colemans becomes subject (including without limit costs resulting from currency fluctuation) but Colemans shall only increase its price by such level as is necessary to reflect such increases.
6.3 All prices exclude the cost of delivery from Colemans warehouse to the Customer’s delivery point, configuration, fulfilment and other services provided by Colemans.
6.4 All prices and charges are exclusive of any applicable Value Added Tax, which the Customer will be additionally liable to pay to Colemans. Unless otherwise stated prices exclude any copyright levies, waste and environmental fees and similar charges that Colemans by law or statute may or shall charge or collect upon resale.
6. Special Bids and other supplier driven benefits the Customer may receive, including any marketing funding, price protection and individual rebates, and agree that pass-through and payment of such benefits will be subject to Colemans having received the benefits from its supplier.
7. TERMS OF PAYMENT
7.1 Unless COLEMANS shall have previously agreed in writing with the Customer that the Products shall be supplied on credit payment for the Products shall be made in full by the Customer with the Customer’s order or on delivery or collection of the Products as determined by COLEMANS.
7.2 Where COLEMANS has agreed to supply the Products on credit Customer shall pay the price of the Products within 30 days of the date of COLEMANS’s invoice notwithstanding that title to the Products has not passed to the Customer. Customer shall not deduct or set off any other amount against the invoice as compensation for any payment made prior to the due date. Invoices will be dated the day of dispatch of the Products. COLEMANS shall be entitled as its absolute discretion to alter payment terms (other than on concluded Contracts) and withdraw or alter any credit limit granted at any time without notice. If Customer exceeds its credit limit or fails to qualify for continued credit terms, COLEMANS may, at its sole discretion, delay subsequent shipments or require payment until COLEMANS determines that Customer is once again qualified to receive credit terms. Customer shall not set off or withhold any amount due to COLEMANS against its receivables without COLEMANS prior written approval, and shall in the event of a bona fide dispute, pay any undisputed part of the invoice.
7.3 The time of payment shall be of the essence. If the Customer fails to make a payment on the due date then without prejudice to any other right or remedy available to it COLEMANS shall be entitled to:-
7.3.1 cancel the Contract or suspend any further deliveries or suspend any Service to the Customer; COLEMANS may at its discretion grant Customer a reasonable cure period before cancelling the Contract due to non-payment;
7.3.2 appropriate any payment made by the Customer to such of the Products as COLEMANS may think fit (notwithstanding any purported appropriation by the Customer);
7.3.3 charge the Customer interest (both before and after judgement) on the amount unpaid at the rate of 5% per annum above Lloyds Bank plc base rate from time to time until payment in full is made such interest being calculated on a daily basis.
7.5 In the event Customer intends to sell, assign, factor or otherwise transfer any book debt owed to Customer or to enter into any form of invoice discounting arrangement Customer agrees to inform COLEMANS in writing prior to entering into any such arrangements.
7.6 If COLEMANS issues a credit note and the Customer does not utilise the credit note within a period of 12 months from the date of its issue COLEMANS shall have the right to cancel the credit note and the Customer shall not be entitled to a replacement or any payment in respect of the same.
7.7 Any credit balance shown on a Customer’s statement of account issued by COLEMANS which remains on the statement for a period of 12 months will be forfeited by the Customer who shall no longer have any rights of the same.
8. DELIVERY
8.1 Delivery of the Products shall be made by COLEMANS to such place as shall have been agreed between COLEMANS and the Customer. Unless the Customer shall have notified COLEMANS within 24 hours that the Products have not been delivered then delivery shall be deemed to have taken place in accordance with the Contract and the Customer shall not be entitled to raise any claim of short or mis-shipment.
8.2 COLEMANS shall be entitled to assume that any person who both reasonably appears and claims to have authority to accept delivery who signs a note in respect of the Products on behalf of the Customer or the Customer’s customer (if COLEMANS has agreed to deliver direct) does in fact have the authority.
8.3 Any dates quoted for the delivery of Products are approximate only and COLEMANS shall not be liable for any delay in delivery of the Products howsoever caused.
8.4 Partial delivery is allowed unless otherwise mutually agreed by both parties. Failure by COLEMANS to deliver the rest of the Products shall not entitle the Customer to treat the order as a whole as repudiated.
8.5 For the purpose of these Conditions where COLEMANS has agreed to deliver Products direct to the Customer’s customer any such delivery shall be deemed to be delivery to the Customer and any refusal by the Customer’s customer to accept delivery shall be deemed to be a refusal by the Customer.
8.6 The Customer shall bear all costs associated with the unjustified refusal of delivery of Products. If the refusal is made on the grounds that the order was wrongly placed (i.e. wrong product, wrong pricing, etc.) and the refusal is accepted by COLEMANS, COLEMANS reserves its right to charge accordingly additional fees for return transportation and administrative expenses related thereto, and original carriage costs will not be reimbursed.
9.RISK AND TITLE
9.1 Risk of damage to or loss of Products shall pass to the Customer at the time of delivery or if the Customer unjustifiably fails to take delivery of Products the time when COLEMANS has tendered delivery of the Products.
9.2 Notwithstanding delivery and the passing of risk of the Products or any other provisions of these Conditions, title to the Products shall not pass to the Customer until COLEMANS has received in cleared funds payment in full of:-
9.2.1 the Products; and
9.2.2 all other sums which are or which become due to COLEMANS from the Customer on any account.
9.3 Until such time as title to the Products passes to the Customer the Customer shall:-
9.3.1 hold the Products as COLEMANS fiduciary agent and bailee; and
9.3.2 keep the Products separate to those of the Customer and third parties; and
9.3.3 keep the Products properly stored protected and insured, and identified as COLEMANS property; and
9.3.4 accept that Products may be labelled as being COLEMANS property until COLEMANS is paid.
9.4 Until such time as the title in the Products passes to the Customer (and provided the Products are still in existence and have not been resold) COLEMANS shall be entitled at any time to require the Customer to deliver up the Products to COLEMANS and if the Customer fails to do so forthwith to enter upon any premises of the Customer or any third party where the Products are stored and reposses the Products.
9.5 The Customer’s right to possession of the Products shall terminate immediately if:-
9.5.1 the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any ACT for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part therof, or a resolution is passed or a petition presented to any court for the winding up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or
9.5.2 the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe/perform any of his/its obligations under the Contract or any other Contract between COLEMANS and the Customer or is unable to pay its debts within the meaning of section 123 of the Insolvency ACT 1986 or the Customer ceases to trade; or
9.5.3 the Customer encumbers or in any way charges any of the Products.
9.6 Customer is entitled to resell the Products in the ordinary course of business. Customer is not able or entitled to offer the Products as collateral or otherwise grant a charge in respect of the Products until title has passed to the Customer in accordance with these Conditions. Customer shall inform its customers that title to the Products is retained by COLEMANS until Customer has paid COLEMANS, and shall ensure that its customer has agreed with the Customer that any unpaid Products shall be returned to COLEMANS in the event of Customer’s Failure to pay COLEMANS invoices when they fall due. The Customer shall upon COLEMANS request provide COLEMANS with all details and information necessary for COLEMANS to collect the products.
10. WARRANTIES AND LIABILITY
10.1 COLEMANS does not manufacture the Products (or where the Products comprise computer software) and subject to the conditions set out below in this Clause 10 COLEMANS only sells the Products with the benefit of the manufacturer’s or publisher’s or licensor’s (“publisher’s”) warranty (as the case may be).
10.2
10.2.1 COLEMANS will accept liability for defective Products only to the extent that COLEMANS is entitled to make a claim under the manufacturer’s or publisher’s, Dead on Arrival, warranty or other defective goods terms and actually obtains from the manufacturer or publisher a refund credit repair or replacement in respect of the defective Products. Processing of these defective Product shall be made according to the manufacturer’s procedure and the instructions set out in 10.4 below. COLEMANS cannot and shall have no obligation to accept a return of and/or grant a credit for Product not compliant with the manufactuer’s procedures.
10.2.2 COLEMANS shall be under no liability in respect of any defect arising from fair wear and tear wilful damage negligence abnormal working conditions failure to follow COLEMANS’s or the manufacturer’s or publisher’s instructions (whether oral or in writing) misuse or alteration or repair of the Products with COLEMANS approval.
10.2.3 COLEMANS shall be under no liability under the above warranty if the total price of the Products has not been paid.
10.3 All warranties, conditions or other terms implied by common law or statute, or otherwise in connection with the sale or supply of goods or services (save, in the case of goods as to title) are excluded to the fullest extent permitted by law.
10.4 Any claim by the Customer which is based on a defect in the quality or condition of the Products shall be notified to COLEMANS Customer Services Department. Upon notification of any such claim by the Customer COLEMANS shall either notify the Customer whether the policy of the manufacturer of the Products is to deal with the Customer direct (in which case the Customer shall deal with the manufacturer direct provided COLEMANS gives sufficient details to enable the Customer so to do) or shall provide the Customer with an RMA number (in which case the Customer shall return the Products to COLEMANS in their original UNMARKED packaging together with the details of the RMA number to Customer COLEMANS shall not send any replacement Products to the Customer until after the original Product has been returned to COLEMANS. This clause 10.4 shall only apply to Products the Customer is entitled to return to COLEMANS as provided in these Conditions.
10.5 COLEMANS shall not be liable to the Customer for any economic or financial loss or damage (including without limit any loss of profits, loss of revenue, liabilities incurred by the Customer to third parties relating to Products delivered or Services rendered by COLEMANS, or any additional expenses incurred or the cost of time spent) or any consequential, indirect, or special loss or damage costs expenses or other claims for consequential compensation whatsoever (including without limit loss of or damage to data or loss of goodwill) incurred or suffered by the Customer and in any every case howsoever caused or arising (and whether caused by the negligence of COLEMANS its employees or agents or otherwise).
10.6 COLEMANS liability for direct loss or damage arising from damage tangible property for which COLEMANS is liable shall be limited to the VAT exclusive price of the relevant Product or Service in connection with which any claim for damage or loss is made.
10.7 Nothing in these Conditions shall in any way exclude or limit any liability COLEMANS may have for death or personal injury caused by its negligence.
10.8 COLEMANS shall not be liable to the Customer or be deemed to be in breach of any Contract by reason of any delay in performing or any failure to perform any of COLEMANS’s obligation in relation to the Products or Services if the delay or failure was due to any cause beyond COLEMANS’s reasonable control:-
10.8.1 Act of God, explosion, tempest, fire or accident;
10.8.2 Act of terrorism, war or threat of war, sabotage, insurrection, civil disturbance or requisition;
10.8.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of the of any governmental or parliamentary or local authority;
10.8.4 Import or export regulations or embargoes;
10.8.5 Strikes, lock outs or other industrial actions or trade disputes (whether involving employees of COLEMANS or a third party);
10.8.6 Difficulties of COLEMANS supplier in obtaining raw materials labour, fuels, parts or machinery.
10.9 If Customer is selling Products or Services purchased from COLEMANS to a Consumer the Customer shall ensure the Consumer is given sufficient and appropriate information and descriptions as to the Product’s or Services’ fitness for the purpose for which the Products or Services are normally used and any particular purpose the Consumer has required or agreed with the Customer. Customer shall not remove or replace any labelling, user manuals, components or other material from the Product as supplied by the manufacturer or COLEMANS, and shall not in its advertising, marketing or labelling provide any public statements on the specific characteristics of the Products or Services on behalf of COLEMANS, the manufacturer or their representatives.
10.10 Customer accepts liability for the Products’ conformity with the Customer’s Consumer contract (‘conformity’ as defined by the EU Directive 1999/44/CE of May 25, 1999 and the legislation implementing Directive), and Customer shall not offer any warranties or representations to the Consumer as to the quality, fitness for purpose of the Products without the manufacturer’s express consent. Customer agrees to hold harmless and indemnify COLEMANS and the manufacturers against any loss, costs, and damages caused by the Customer’s acts or omissions, and non-compliance with the obligations set forth in Clause 10.9, Clause 10.10 and Clause 10.11. If Customer is held liable to the Consumer caused by a Product’s lack of conformity resulting from an act or omission by the manufacturer or COLEMANS, or any other intermediary, Customer may by law or statute be entitled to pursue remedies against COLEMANS, the manufacturer or any other person liable in the contractual chain. Provided Customer is legally entitled to pursue such remedies such remedies and COLEMANS is held liable by a competent court of law, COLEMANS’s liability to Customer shall be limited to an amount corresponding to the Customer’s original purchase price of the Product or Service giving rise to the claim by the Consumer.
10.11 Should the Product warranties offered by the manufacturers or COLEMANS under these Conditions be restricted compared to the guarantees the Consumer is entitled to under law, the Customer agrees to take sole responsibility towards the Consumer for the excess liability and waives any claim it may have against COLEMANS in respect of such excess.
10.12 The Products are subject to the intellectual property rights of COLEMANS supplier (i.e. the Product manufacturers). Customer is not authorised to alter, cover, or remove any reference to such intellectual property rights on the Products, and shall adhere to any guidelines and restrictions provided by COLEMANS suppliers with respect to such rights. COLEMANS shall have no duty to defend, indemnify or hold Customer harmless from and against any or all claims brought against Customer or damages and costs incurred by Customer arising from the infringement of a third party’s intellectual property rights, except to the extent COLEMANS supplier is offering such defence or indemnification to COLEMANS on a pass through basis. Upon threat of claim or claim of infringement, COLEMANS may, as its option (i) procure the right to continue using any part of Product, (ii) replace the infringing Product with a non-infringing Product or similar performance, or (iii) refund to the Buyer the purchase price paid by the Buyer for the contrary COLEMANS liability for infringement of intellectual property rights under these Conditions shall not exceed the Customer’s purchase price for the infringing Products.
11. RETURNS AND REPAIRS
11.1 Except for Special Order Products, which are expressly excluded from the terms of this Clause 11 and cannot be returned under any circumstances, if COLEMANS agrees to accept the return of any Products (other than for the purpose set out in Clause 10 above) or agrees to carry out repairs to other Products which have not been purchased from COLEMANS or agrees to repair Products which are out of warranty the Customer shall not send the same to COLEMANS unless they are accompanied by an RMA number previously advised by COLEMANS customer services department and a copy of the relevant sales invoice and are sent in their original packaging.
11.2 The Customer shall notify COLEMANS within twenty-four hours of any discrepancies, other than for the purposes set out in Clause 10. If COLEMANS issues a returns number (RMA), Products must be returned to COLEMANS within 5 working days of the date thereof.
11.3 If COLEMANS has agreed to carry out repairs or to replace Products (or any parts thereof) other than for the purposes set out in Clause 10 above the Customer irrevocably authorises COLEMANS to carry out such repairs or provide such replacements as shall place the Products in proper working order.
11.4 COLEMANS shall accept no liability for any damage to or loss in transit of Products returned to COLEMANS whether under this Clause or under Clause 10 above unless COLEMANS collects the Products using its own carrier.
11.5 If COLEMANS has agreed to accept the return of Products, other than for the purposes set out in Clause 10 above or for the purpose of carrying out any other repair or replacement, the Products must be returned in their original packaging and in a clean resalable condition, and will be subject to a re-stocking fee at COLEMANS discretion, failing which COLEMANS will refuse to accept the same and the Customer shall remain liable for the price thereof.
12. INSOLVENCY OF CUSTOMER
12.1.1 The customer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation otherwise than for the purposes of solvent amalgamation or solvent reconstruction;
12.1.2 An encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Customer; or
12.1.3 the Customer ceases or threatens to cease carrying on the business; or
12.1.4 COLEMANS reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly;
then upon the happening of any of the above, without prejudice to any other right or remedy available to COLEMANS, COLEMANS shall be entitled to cancel the Contract and/or suspend any further deliveries or services under the Contract without any liability to the Customer and if the Products have been delivered and not paid for then the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
15. MISCELLANEOUS
15.1 Customer is not allowed for any purpose whatsoever to use COLEMANS logos and trade marks without COLEMANS prior written approval from an Authorised Representative.
DATA PROTECTION / PRIVACY STATEMENT
15.2 Customer agrees that COLEMANS may use Customer data for processing orders, delivering of goods, sending you details regarding our sales, marketing and promotions (and those from suppliers), services and day to day business news and events.
Customer agrees to COLEMANS collection, storage and use of such data for this purpose. We do not sell, trade or rent your information to any third party company.
COLEMANS are committed to protecting the Customer’s privacy. The data you have provided to us is kept secure and strict procedures are adhered to for the storage of this data to prevent unauthorised access. We keep the minimum information that is needed and it will also only be stored for as long as necessary.
Colemans Office Supplies are fully compliant with the General Data Protection Act, May 2018.
PRIVACY STATEMENT
We are fully committed to protecting your privacy. The data you have provided to us is kept secure and strict procedures are adhered to for the storage of this data to prevent unauthorised access. We keep the minimum information that is needed and it will also only be stored for as long as necessary.
The information we hold is only used for the purpose of processing orders, delivering of goods, sending you details regarding our promotions (and those from suppliers), services and day to day business news and events.
We do not sell, trade or rent your information to any third party company.
Colemans Office Supplies are fully compliant with the General Data Protection Act, May 2018.
Last Updated 14 May 2018
16. GENERAL
16.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
16.2 No waiver by COLEMANS of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.3 If any provision of these Conditions is held by any authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
16.4 The Contract shall be governed by the laws of England and the Customer submits to the exclusive jurisdiction of the English Courts.
17. Your Right To Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day [See Note 1].
To exercise the right to cancel, you must inform us [See Note 2] of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or e-mail). You may use the downloadable model cancellation form here, but it is not obligatory. [See Note 3]
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Notes on instructions for completion:
1 Insert one of the following texts between the inverted commas:
(a) in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium: “of the conclusion of the contract.”;
(b) in the case of a sales contract: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.”;
(c) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.”;
(d) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.”;
(e) in the case of a contract for the regular delivery of goods during a defined period of time: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.”.
2 Colemans Office Supplies Ltd, Unit 8 Hiron Way, Budbrooke Industrial Estate, Warwick, CV34 5WP, 01926 499664, info@colemansofficesupplies.co.uk
3 In the case of sales contracts in which you have not offered to collect the goods in the event of cancellation insert the following: “We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.”.
4 If the consumer has received goods in connection with the contract
(a) —“You shall send back the goods or hand them over to us at Colemans Office Supplies Ltd, Unit 8 Hiron Way, Budbrooke Industrial Estate, Warwick, CV34 5WP, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”
(b) “You will have to bear the direct cost of returning the goods”;
—If, in a distance contract, you do not offer to bear the cost of returning the goods and the goods, by their nature, cannot normally be returned by post: “You will have to bear the direct cost of returning the goods”.
5 In the case of a service contract insert the following: “If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.”.
18. Complaints Handling Policy
Click here to read our Complaints Handling Policy
